The Veterans Benefits Administration recently released the following statement:

As of Friday, September 28, 2018, there were over 193,000 Veterans and their family members awaiting payments and decisions on their claims. This represents a 56.5% increase in pending workload as compared to this time last year.

In addition to the increase in workload, the VA is experiencing technical difficulties with pulling initial certification information from their enrollment certification system. In some instances, VA representatives are relaying to students that they were never certified, however this is not the case. All eligible SUNY Empire State College recipients of VA education benefits have been certified. Students with specific questions about pending VA payments should call the GI Bill Hotline at 1-888-442-4551.

Veteran and Military Education

Information and Resources for Veterans and Military Students

Empire State College Office of Veteran and Military Education (OVME) has served military students since 1971. The college offers:

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Contact Us

Office of Veteran and Military Education (OVME)
Empire State College
1 Union Ave.
Saratoga Springs, NY 12866

Phone: 800-847-3000, ext. 2779
or 518-587-2100, ext. 2779



We’re here to help.

SUNY Empire’s Veteran and Military Education staff is ready to work with you to make earning your degree possible and affordable.


Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.