Occasionally a student encounters a problem that s/he is not able to resolve with his or her mentor or an administrative office. Staff is available at each center and most programs to assist students. These staff members investigate and facilitate the resolution of student complaints. The role is not one of an advocate for either party, but rather as a neutral investigator of the complaint.
For more information on college policies, see the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.
Students should contact the person listed for their home region.
| Distance Learning | Graduate Studies | Harry Van Arsdale, Jr. | International Programs | Nursing || Central New York | Rochester Region | Hudson Valley | Long Island | Metropolitan | Buffalo Region | Northeast |
David CasoDirector of Retention Services113 West Ave.Saratoga Springs, NY 12866518-587-2100 or 800-847-3000, ext. firstname.lastname@example.org
Pat RyanDirector of Retention Services111 West Ave.Saratoga Springs, NY 12866-4390518-587-2100, ext. 2225Pat.Ryan@esc.edu
James McMahonCoordinator of Student Services325 Hudson St., sixth floorNew York, NY 10013-1005646-230-1355James.McMahon@esc.edu
Erin BarrettCoordinator of Student Serviceserin.email@example.com, ext. 2771
Erin White Coordinator of Student Services 113 West Ave. Saratoga Springs, NY 12866 518-587-2100, ext. 2812 Erin.White@esc.edu
Khimberle GuyStudent Services Secretary6333 State Route 298East Syracuse, NY 13057315-460-3152Khimberle.Guy@esc.edu
Audrey LynchCoordinator of Student Services and Retention Specialist1475 Winton Rd., NorthRochester, NY 14609-5803585-224-3267Audrey.Lynch@esc.edu
Karin DedrickCoordinator of Student ServicesNewburgh Unit3 Washington Center, second floorNewburgh, NY 12550 845-563-9905, ext. 3451Karin.Dedrick@esc.edu
Samantha JamesCoordinator of Student Services Long Island CenterTrainor House223 Store Hill Rd.P.O. Box 130Old Westbury, NY 11568516-876-4861 Samantha.James@esc.edu
Callie MontalvoRetention Coordinator325 Hudson St., fifth floor (corner of Vandam)New York, NY 10013-1005646-230-1253 NYCRetention@esc.edu
Marlene WeilerCoordinator of Student ServicesAppleTree Business Park2875 Union RoadCheektowaga, NY 14227716-686-7865Marlene.Weiler@esc.edu
Joshua MartinCoordinator of Student Services 21 British American Blvd.Latham, NY 12110518-587-2100, ext. 5953 firstname.lastname@example.org
The student should first attempt to resolve the problem with the staff at his or her respective center or program. In the event that a student complaint is unable to be resolved through the center or program, the student may then contact:
Patricia MyersDirector of Collegewide Student Services2 Union AvenueSaratoga Springs, NY 12866-4391518-587-2100, ext. 2263Patricia.Myers@esc.edu
We’re here to help.
SUNY Empire’s Student Services is a partner in your successful college experience.