Student Accounts

Financial Aid Refunds (Delivered Through BankMobile Disbursements)

Your financial aid package is based upon your entire cost of attendance. If your approved and authorized financial aid is more than the amount you owe the college, you will receive a financial aid refund when the college receives your financial aid funds.

All financial aid refunds are processed through BankMobile Disbursements (formerly Higher One). Partnering with BankMobile Disbursements gives our students access to their refunds in a method that best suits their needs. You have three options on how to receive your refund:

  • a refund deposited to your own bank account (ACH transfer), funds received in 2-3 business days
  • you may open a BankMobile Vibe account, immediate virtual debit card, actual card received in 7 days
  • you may receive a BankMobile paper check, mailed to a physical address, not a PO Box

If you are a newly matriculated student who has applied for financial aid, you will receive a selection kit in the mail (look for the green envelope) from BankMobile Disbursements after you register for studies. You must have a U.S. address on file in order to receive a selection kit. The selection kit contains a letter which includes a personal code. Visit and using the personal code to validate your identiy make your refund preference. Remember that the email address on your SUNY ESC account is the email tht you will use with BankMobile. Keep record of your password so you may access your BankMobile record in case you need to make changes.  You may change your refund choice as often as you wish.

Students who already have a Higher One Account can continue to use their debit card, the account number has not changed. You will not receive a new card with the BankMobile logo until your current card expires or you order a replacement car.

You are ultimately responsible for maintaining eligibility for your financial aid. Although we review your eligibility before issuing a financial aid refund, there are circumstances where you may receive a refund from financial aid for which you are no longer eligible. Examples include, but are not limited to

1. your aid is reduced or canceled

2. you withdrew after the refund was issued.

In every case, regardless of the reason, if you receive a refund from financial aid that you are not eligible for, the funds must be returned.

We cannot issue a refund until your financial aid funds have actually arrived. With the exception of summer terms, this is usually six weeks into the term for students whose financial aid (including a Master Promissory Note for Direct Loans) was in place at the start of the term. If your aid is not in place by the term start, your refund will be delayed. For more information:

Refund Information

Make your refund selection at

Financial aid refunds FAQ 

BankMobile Disbursements FAQ


Contact the Student Information Center at 518-587-2100 or 800-847-3000.