Student Problem Resolution

While Empire State College strives to ensure a positive educational experience, sometimes there are differences of opinion and confusion. We have individuals at each center and program to facilitate problem resolution. The student service professional directs students to the most appropriate offices or resources, advise students of appropriate avenues for appeal, or investigate and resolve complaints. The student service professional serves not as an advocate for either party, but rather as a neutral investigator and facilitator. The student service professional for the School for Graduate Studies is:

Patricia Ryan
Director of Graduate Student Services
School for Graduate Studies
SUNY Empire State College
111 West Avenue
Saratoga Springs, NY 12866-6069
518 587-2100, ext. 2267
Pat.Ryan@esc.edu

Students are responsible for understanding and abiding by the policies and procedures of the college. For more information on college policies and procedures, see the Policies and Procedures chapter of this catalog, which include the policies on student conduct, grievances, academic appeals and accommodations for students with disabilities. The information also is available on the college’s web site at www.esc.edu/StudentPolicies.

Students should first attempt to resolve the problem with the student service professional at the School for Graduate Studies. In the event that a student complaint cannot be resolved through the center, the student may contact the college's Office of Academic Affairs:

Patricia Myers
Director of Collegewide Student Services
SUNY Empire State College
2 Union Avenue
Saratoga Springs, NY 12866-4390
800 847-3000 ext. 2201