Getting Technical Help

If you experience technical problems that interrupt your class work it's important for you to know where to turn for help. Directing your questions to the right person the first time will save you time and wasted effort. Here is a simple guide to where you should direct your questions and calls for help:

Problems with:You should contact:
Logging on to your ISP (Internet Service Provider), launching your web browser (Netscape, Explorer, etc.). Your ISP (Internet Service Provider).
Login problems. contact the student helpdesk @ http://www.esc.edu/techinfo or 1-800-847-3000 ext. 2420

Please note that your instructor is not on this list. Instructors do not handle technical problems. If the issue is not technical, and you cannot reach your instructor, email: CDLStudent@esc.edu. Your email will be directed to someone who can help you.