It is important to contact the right person when you have a concern. Below is information that will help you identify who to contact and how to contact them. To view the contact information, click the "+" to expand.
Note: Your mentor's college email address is based on this pattern: Firstname.Lastname@esc.edu (note the period between the first and last name). For example, Jane Smith's email address would be firstname.lastname@example.org.
800-847-3000, ext. 2285
Monday-Friday: 8:30 a.m.-5 p.m. EST
888-Help-009 (888-435-7009) 518-581-5656
Sunday: 1-9 p.m. ETMonday – Thursday: 9 a.m.-9 p.m. ETFriday: 9 a.m.-5 p.m. ETSaturday: 9 a.m.-1 p.m. ET
Having issues with your college login? Please see our information about college accounts and logins (login required).
Go to the service desk website to request help or search the knowledge base.
800-847-3000, ext. 2222
Sunday: 1 p.m.-9 p.m. ETMonday-Thursday: 9 a.m.-9 p.m. ESTFriday: 9 a.m.-5 p.m. ET
Chat with a librarian
Note: If the librarian is offline, please ask your question using the Ask a Librarian form or one of the other methods above.</p
The college aspires to be a welcoming and collaborative learning community dedicated to working together both respectfully and civilly. These guidelines reflect the college’s mission and core values by describing how we interact with our learners, our colleagues and our external constituents, and contribute to the Vision 2015, Strategic Initiative A.2: “Doing better by each other – institutional effectiveness.”
By endeavoring to serve each other, our learners and the public with courtesy and effectiveness, and by embracing diversity in all its forms, we will be able to foster an academic and workplace climate which includes:
Service Guidelines and Expectations
As members of the college, we take responsibility for:
We answer the telephone promptly, whenever possible, using a standard greeting, including our name and, as appropriate, other information such as office or center.
Link to Official College Guidelines: Service Standard Guidelines
PDF files can be opened and read with Adobe Acrobat Reader. If Acrobat Reader is not installed on your computer, you can download it for free from Adobe. If you are unable to access the form and would like to request a printed copy, please contact your local student service professional.
Phone: 518-587-2100, ext. 2265Email: Affirmative Action Officer Mary Morton
On site: Access an outside line, if applicable, and dial 911
Off site: 911
518-587-2100, ext. 2899
2 Union Ave. Saratoga Springs, NY 12866 Non-emergency: 518-587-2100, ext. 2800 Fax: 518-587-5198
Mark E. Jankowski518-587-2100, ext. 2900Mark.Jankowski@esc.edu
Scott Lucey518-587-2100, ext. 2800Scott.Lucey@esc.edu
Ed Matthews518-587-2100, ext. 2800Edward.Matthews@esc.edu